Becoming Professional: A Blog

Accepting Procedures

Posted on: July 24, 2010

by Steve Snodgrass

Sometimes simple things can take forever. Sometimes getting to point A from point B, a mere hop and skip away, is not allowed. By HR, by lawyers, by doctors, you name it. It’s something I’ve noticed now that I am no longer a “child” and can’t just have a hissy fit to get my way. This came into sharp relief last Tuesday. It’s not from the business world, but the lesson learned is applicable everywhere. See, last Tuesday I tried to get a prescription and fill it. It took me 3 hours.

I’m sure you’re wondering how a prescription could take 3 hours to get and fill. First off, no, my doctor isn’t in another time zone. And no, I don’t live in Timbuktu and have to drive to the nearest city to find a pharmacist. (And I’m sure that folk in Timbuktu have their own pharmacists, thank you.)

It took me 3 hours because my calls kept getting dropped on my land-line, I got lost, I got a new prescription drug club membership that took forever to call and set up, and that I had accidentally set up wrong as I discovered at the pharmacy, which had lines and took 20 minutes to fill the prescription anyway.

You can easily substitute getting paperwork from HR into this tale, or dealing with lawyers. Imagine trying to get worker’s comp!  I’m a big proponent in being a professional no matter what I am doing. Being in the office is optional. Being professional is not. So to me, this prescription saga really is a lesson in professionalism. The lesson I learned was that patience truly is a virtue. Though the Fry’s Pharmacy folk weren’t the most smiley and customer service prone folk in the world, they didn’t deserve my wrath. I had to find the patience to let them do their work the way they do it. My yelling and screaming would solve nothing, except make the process take even longer.

Perhaps your company’s HR department needs a lesson in common sense. Well, it’s not up to you to give it to them (unless it is). Fill out your little complaint card, if you want. But otherwise, patience.


2 Responses to "Accepting Procedures"

I think we overvalue the “monetary” worth of time. Every second has to be filled with worth. I like this topic because it reminds us about the importance of patience.

Thank you for the comment Kayla! I agree, we often take the phrase “Time is money” to heart a little too much. Sometimes it’s better to just let a process take its course because the end result is worth it. Patience really is a virtue!

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Who Am I?

I am a Digital Native who is trying to puzzle out what exactly that means. I share my thoughts on social media, digital business models, and PR here on this blog.

I am currently getting my Masters in Digital Marketing from Hult International Business School, having gotten my B.S. in Marketing from Arizona State University. Everything is on track and I am making headway towards my dream: World Domination... or being a productive, helpful citizen and marketer. Whichever comes first.

Don't hesitate to get in touch. I Tweet daily at @KateDavids and also have a science fiction and fantasy blog ( and Twitter (@Masked_Geek).

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